FAQ

 

How can I pay?

 

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

 

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

 

Do I have to have a PayPal account to buy?

 

No, you can pay with your credit card without a PayPal account. Simply follow the steps through the checkout process.

 

Shipping and Policies

 

All shipping is done by Canada Post, unless otherwise requested by the customer. If you require expidited shipping, please use the contact form to obtain a shipping quote.

Shipping rates are based on regular shipping, and may or may not include tracking, depending on the destination.

Hekkal & Hyde is not responsible for items lost or damaged during shipping.

All sales are final. No refunds or exchanges will be accepted except under special circumstances. If there is an issue with your purchase, please contact Hekkal & Hyde immediately. Every effort will be made to create a positive outcome.

PLEASE NOTE: All pieces are created by hand, and no two items are identical. Please allow slight variances in colour and lightness due to variations on individual computer screens.

Hekkal Inc. (Heidi Klaassen) retains all copyrights to the artwork in this shop even after sale. The images and designs may not be reproduced without the artist's express written consent. Hekkal & Hyde items are not to be resold under any circumstances.

Please use the CONTACT form if you have any questions.

GST will be added to all Canadian orders.